It used to be that Google Apps was a friendly service. It did a lot of nice things, and best of all, if you had 10 or less users it was free. Well, things change, and Google took away the free option, and whats more annoying is they messed with the old group system.
Previously, if you needed a catchall email account like email@example.com or firstname.lastname@example.org, you just created a group for that email address and added some of your real domain users to those groups. That part still works.
Now, however, if you reply to an email sent to support@, the reply can come from support@, but the name attached to the email is your email name & not the group name. While not a big deal, it would be better if a response to the support query came from “support<email@example.com>” and not “my name<firstname.lastname@example.org>”.
If I’ve got to pay for a service, then I want it to work the way I want it to work… time to check out Office365 and see if that’s any better…
Turns out Google made some changes and you can now change the name associated with a group address – much better. The Office365 option is horrible and super convoluted – but then it’s Microsoft, so I’d expect nothing less 😀